Which of the following is a goal when determining the need for reliability?

Determining the need for reliability involves establishing clear and measurable objectives that guide the reliability improvement process. Setting goals is essential for providing direction and a benchmark against which success can be measured. These goals enable organizations to prioritize their reliability initiatives, allocate resources effectively, and track progress over time. Having defined goals helps in aligning the reliability strategies with overall business objectives and ensures that efforts are focused on achieving tangible outcomes.

In contrast, while assessing customer satisfaction is important, it does not directly relate to determining the need for reliability itself. Implementing best practices can be part of the strategy to enhance reliability, but it is not an initial goal-setting step. Increasing marketing efforts might help promote the reliability aspect of products or services, yet it does not address the fundamental need for establishing reliability goals within an organization.