What does the TRACEr technique specifically refer to in root cause analysis?

The TRACEr technique, which stands for Team Root Cause Analysis for Humans, focuses on the human elements in root cause analysis processes. This approach emphasizes collaboration and the input of team members from various disciplines to thoroughly investigate and understand the underlying causes of incidents or failures, particularly those influenced by human actions or decisions. By utilizing a team-based methodology, TRACEr encourages diverse perspectives and encourages collective problem-solving, enhancing the overall effectiveness of the root cause analysis.

The core of TRACEr is its acknowledgment that human behavior can significantly impact reliability and performance. It aims to identify not only what happened but also why it happened from a human-centric viewpoint. This collaborative approach facilitates better learning and implementation of solutions, thereby improving overall reliability and performance metrics.